Impact story 1

The CQC had criticised Walsall Healthcare for having poor services around child birth, described as unsafe and poorly led. This prompted 12 months of improvement including a human factors programme that has transformed care in the department and contributed to a much more favourable CQC report.

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Impact story 2

The discharge process from the children’s ward was complicated and laden with duplication and waste meaning that correspondence did not reliably reach GPs in a timely manner, increasing the risk to patients and their families.

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Impact story 3

Daniel Johnson and Alexandra Starks had never met, yet both work in national organisations for the NHS about 0.5 miles apart. Daniel and his team support mental health services but were struggling to do so effectively with the way their data was presented in a text heavy format with confusing visuals.

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